Tickets Service
by Gerber Systems & Networks Sàrl
Optimize your customer support and incident management.
· Save Time: Simplify incident management with an intuitive interface.
· Improved Collaboration: Allow your teams to stay aligned with a centralized view of tickets.
· Optimized Customer Experience: Respond quickly and efficiently to your clients' requests.
Data Centralization:
· Manage all your tickets (incidents and requests) directly in Business Central without the need for additional tools.
Flexibility and Customization:
· Add attachments and comments to your tickets.
· Customize deadlines, email templates, and ticket categories.
Reports and History:
· Track changes and maintain a complete record of ticket history.
· Analyze data to improve internal processes.
The Extension Manages the Following Information:
· Customer
· Customer contact
· Client project
· Categories
· Priorities
· Types
· Email templates
· Resource management
· Timesheet entry creation from tickets
· Comments section
· Jobqueues for archiving
· Modification history